Changes in the retail industry expected next year are based on what happened this year due to COVID-19, and the effects it has had in the world:
It is estimated that by 2021, 65% of retailers will have home delivery services, covering spaces like offices, coworkers and, even parking lots.
To have more exact user data, stores will implement micro-location. It is estimated that in the next four years, 75% of customers will have a personalized shopping experience at different points of sale.
78% of retail spaces will have e-commerce and point of sale experiences as a business match.
The payment methods will be diversified. Charges through mobile devices, kiosks, tablets and, also will allow to receive payments through a scanner and accept debit and credit cards.